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Frequently Asked Questions

Find answers to common questions about Win Update Stop software. Should you
have a question that is not present in this page please do not hesitate to contact us with your inquiry and we will reply as soon as possible.

After you have installed the software, it will run in trial mode. To activate it open the GUI, then click on the top menu Help -> License Status. It will open the Activator window where you can insert the serial key, then click the button "Activate" to activate the product.
Yes, you need an active Internet connection to activate or deactivate a license key. This is required to make sure your license key is valid and not expired.
If you get the error "Failed to connect to the server due to network error" in the activation window, it means NVTLicenseManager.exe or NVTActivator.exe failed to connect to the remote web server to validate the license key. You need to allow the following processes in your firewall to perform outbound connections on TCP port 443 (HTTPS):
C:\Program Files (x86)\NoVirusThanks\NVT License Manager\NVTActivator.exe
C:\Program Files (x86)\NoVirusThanks\NVT License Manager\NVTLicenseManager.exe
C:\Program Files\NoVirusThanks\Win Update Stop\WinUpdStopSvc.exe
Yes, click here to open the Customer Portal web page. To login the first time you need to click on the "Forgot Password?" link, then enter your email used during the order and click on the "Recover Password" button. You will receive via email (check also the spam folder) a link to reset your password, make sure to use a 15+ chars strong password. From the Customer Portal you can manage all your purchased licenses.
It means your license cannot be activated in other devices because it has reached its allowed activations limit (number of devices where it can be installed). To solve this issue you need to deactivate the license from at least one device. You can delete activations via the Customer Portal: The first time that you login click on "Forgot Password?" link and enter your email used during the order, then click on "Recover Password" button.

You will receive a link to reset your password, so finally then you can login to the Customer Portal and manage your license keys. To delete an activation, click on the license key, then on the top-right you have a button "Activations", click it to view activated devices. Now here click on the hostname that identifies your device you want to deactivate the license, then click on the 3 "vertical dots" on the right and click "Delete". This will delete the activation for that device (hostname), so then you can activate the license on another device.

How to deactivate a device via Customer Portal→
If you need to transfer the license key to a new or different computer, you need to first deactivate the license key in the computer where it has been activated. Alternatively you can manage your license keys and activations from the Customer Portal.
Open the application GUI, then click on the top menu Help -> License Status. It will open the Activator window, click the button "Deactivate" to deactivate the serial key. Once the key has been deactivated, you can use the key in a new or different computer. Alternatively you can manage your license keys and activations from the Customer Portal. Here is a video tutorial that shows how to deactivate the license from a device via the Customer Portal: https://www.youtube.com/watch?v=FS7j276KCoA
The license works for all users of the computer.
You should allow or exclude all .exe and .dll files located in the following folders:
C:\Program Files (x86)\NoVirusThanks\NVT License Manager\
C:\Program Files\NoVirusThanks\Win Update Stop\
Then try to restart the PC. If problem persists, uninstall and re-install Win Update Stop.
It is possible your security software is blocking following processes:
C:\Program Files\NoVirusThanks\Win Update Stop\WinUpdateStop.exe
C:\Program Files\NoVirusThanks\Win Update Stop\WinUpdStopSvc.exe
C:\Program Files (x86)\NoVirusThanks\NVT License Manager\NVTLicenseManager.exe
C:\Program Files (x86)\NoVirusThanks\NVT License Manager\NVTActivator.exe
Make sure they are allowed or excluded in your other security software. Then try to restart the PC and if problem persists, try to uninstall and re-install Win Update Stop.
You need to allow outbound connections to following processes:
C:\Program Files (x86)\NoVirusThanks\NVT License Manager\NVTActivator.exe
C:\Program Files (x86)\NoVirusThanks\NVT License Manager\NVTLicenseManager.exe
C:\Program Files\NoVirusThanks\Win Update Stop\WinUpdStopSvc.exe
You need to allow them to connect on TCP port 443 (HTTPS).
All the above executables are digitally signed.
You need to allow outbound connections to following hosts:
downloads.winupdatestop.com
api.cryptlex.com
Just run the setup.exe file with following parameters:
setup.exe /LICENSEKEY=XXXXXX-XXXXXX-XXXXX-XXXXX /VERYSILENT /NORESTART
Overwrite XXXXXX-XXXXXX-XXXXX-XXXXX with your license key and make sure all the computers have an active Internet connection (very important).
Just run the setup.exe file with following parameters:
setup.exe /IMPORTSETTINGS="C:\ExportedSettings.ini" /VERYSILENT /NORESTART
It will automatically import C:\ExportedSettings.ini
Just run WinUpdateStop.exe file with following parameters:
WinUpdateStop.exe /import "C:\ExportedSettings.ini" /keepfile
You need to run the above command with Administrator rights. If you omit the /keepfile parameter, the INI file will be removed after it has been imported.
The product will stop working and it will show the Activator GUI saying the license is expired. You need a valid (unexpired) license key to keep using the product.
Payments are securely handled by our partner FastSpring.
You can safely pay using PayPal or a credit card (Visa, MasterCard, etc).
On the checkout page, on the right sidebar "Your Payment" click on "Enter Promotional Code" link, then enter the coupon code and click the "Apply" button.
Possible due to Risk Analysis from FastSpring, you may need to contact them from this link. Scroll down and click on "Contact Support" button, fill all the required details and click on Next button to complete the request. Only FastSpring can allow a canceled or declined order due to Risk Analysis. Another possible solution would be to use a different email, a few users have reported problems using Tutanota emails.
When you purchase a license it has a validity of 365 days (1 year) from when you made the purchase. So for example, if you purchase 10 licenses on 20 September 2020 then they will be valid until 20 September 2021 (for 1 year).
They will expire normally after 1 year from when you made the purchase.
You can test our product for 30-days so you can purchase a license only if it meets your requirements. For this reason we do not offer a refund for purchased licenses.
When you purchase a license you actually subscribe to a yearly subscription that is automatically renewed every 1 year from the date of when the purchase was made. Your payment method (credit card) will be automatically rebilled before the subscription expires. You will be notified via email one week before the subscription will expire.
You can visit the Account Management (provided by FastSpring) web page to manage or cancel your subscription. Just enter your email used during the purchase, you will receive a link to manage your orders and subscriptions.
If you cancel your subscription you will not be re-billed on the next charge. Your subscription (license key) will still be considered valid by our product until it will expire.
We just save your email address and your IP address. All details inserted during the order and payment phase are safely handled by our partner FastSpring.
No, payments are securely handled by our partner FastSpring.
Yes you will receive an email 2 weeks and 1 week before subscription expires.
FastSpring (our payment provider) will try to renew your subscription after 7 days from the first failed attempt, then if also this second attempt will fail, the subscription will be canceled automatically and the license key status will be set to "expired".
Invoices are handled by our partner FastSpring, you should click on this link for information about updating invoice details. Basically, you will need to contact FastSpring Consumer Support, on the web page select "Billing Information" radio button, on Category specify like "Billing Info Update" or "Invoice Update" and fill all required fields, then submit your request. FastSpring should then contact you or send you the updated invoice..
Invoices are handled by our partner FastSpring, you will receive the invoice to your email after that your payment has been successfully processed. Additionally, you can visit the Account Management web page to manage your invoices. Just enter your email used during the purchase, you will receive a link to access your account page.
We do not officially support it anymore, however the product works fine on Windows XP SP3 and we have decided to make the product free for all XP users.
Windows Vista SP2, 7 SP1, 8, 8.1, 10 (32-bit & 64-bit).
Windows Server, 2008, 2012, 2016, 2019 (32 & 64-bit).
You need to update to Windows 7 SP1. The SP0 version is missing important updates that are required in order to run Win Update Stop. A possible workaround (untested) may be to install the Windows update KB2999226 (32-bit link, 64-bit link), then you will need to install VC 2015. However, most probably this will not work, best to install directly SP1.
You should allow or exclude all .exe and .dll files located in the following folders:
C:\Program Files (x86)\NoVirusThanks\NVT License Manager\
C:\Program Files\NoVirusThanks\Win Update Stop\
Make sure they are allowed or excluded in your other security software. Then try to restart the PC and if problem persists, try to uninstall and re-install Win Update Stop.
No, it generally uses less than 50 MB of memory, CPU usage is very low.
Just open the program and click on "Disable" button to disable Windows Updates. Or click on "Enable" button to re-enable previously disabled Windows Updates.
No, else the Windows Updates may be re-enabled by Windows after a reboot or after some time. You need to keep Win Update Stop installed in your system because it automatically disables Windows Updates in the background if they get re-enabled.
Yes, you can close the application, but do NOT uninstall it.
Open the program and click the "Enable" button.
Yes, the GUI is used only to let you configure Windows Updates, the WinUpdStopSvc (service) will keep Windows Updates disabled on your system in the background. If you need to re-enable Windows Updates, just open the GUI application and click the "Enable" button.
Yes, you can use "WinUpdateStop.exe /disableupdates" to disable updates (the program exits once done) and "WinUpdateStop.exe /enableupdates" to enable updates (the program exits once done). Remember that you need to keep our program installed in your system, else Windows may re-enable the updates after some time.
This product is developed and maintained by NoVirusThanks Company Srl.

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